The Long Haul to Get A Cellphone Plan

Getting a phone plan is hard enough in your native language, between the jargon, and being offered deals and plans- it’s difficult. Now throw in a new language. After four months, I finally have a phone plan under my name.

When I moved to Brasil, I thought that the easiest option for phone service would be a rechargeable fill as you go plan. I bought a sim card from a supermarket and just needed to register it for it to start working. As I continued to try to use it I found that although I had money loaded onto it, my phone was still not working. So, I headed to my nearest Vivo store. This would be the Vivo store where they talked at me for one hour, even though they were trying their best to help me and explain the situation, and I teared up in front of three store associates. In my little to just very basic Portugues, I deciphered that for some reason, the prepaid plan wasn’t working and they convinced me that I had to buy a monthly plan. Why the prepaid did not work, but is working for several of my friends, is still beyond me. Anyway, I took their advice and tried to set up a monthly plan, which ended up being an adventure in a half.

In order to buy a lot of bigger items- gym memberships, furniture, cars, etc, one must provide his or her CPF number. In other words, they must give their social security number to the cashier, which to me is an odd concept. In the USA we guard our social security number heavily and fear identity theft, but in Brasil they give this number even when checking out at a grocery store. All of the purchases logged on a person’s CPF number then is processed into their taxes that year, or a process along those lines with Federal monetary involvement. So, Vivo told me that I would need a CPF to register a phone plan. Getting a CPF was on my to-do anyway, so no big deal. It only involved a day of going to the Post Office and Receita Federal- a process that took a few hours, but was easy enough. Later that week, I returned to the Vivo store, and when the women recognized me they had that “oh no, she’s back” look. For an hour, we tinkered with the system and they tried adding my CPF number to create an account for me.

Surprise, surprise, my CPF number was too new. They told me that because it was so new, it was as if I was just born in the system and could not be accepted. Defeat, once again. This time, they told me that in order me for to create an account I needed to use someone else’s CPF number and register it under their name. That meant that I dragged my poor friend Mario along for another hour long adventure visit to the store, in which they had to record all of his information, made him sign papers, and then technically created the account under his name. Here we are, about a month to living in Brasil, and trying to live off of solely wifi to communicate with everyone. The store clerks told me to return in a few weeks when my CPF was more used, and could be recognized by the system, to swap the account.

When I returned, you can guess what happened- no success. This time though, the ladies told me that I needed an RNE number register the plan. This RNE number can be received by going to the federal police, registering with them, and paying a few hundred reais. Little did I realize that this is what I had an appointment for the next month, which is a whole other story. By this point, I have a working plan, but it’s under someone else’s name. I wasn’t too worried, but I felt bad making my friend be accountable legally for my account.

Month three and a half of living in Brasil…. I have my CPF, passport, and RNE document in hand, along with a bit more confidence in Portugues, and I return to the Vivo store. I laid out everything, explained my situation, and TADA! Finally, friends, I completed the process. Thank goodness Brasilians are so kind and were very patient with my lack of Portugues, but man was that a tough pursuit. Moral of the story is, if you are living long term in Brasil and want to get a phone plan either A. bring a Brasilian friend with all of their documents and register under them or B. be prepared to bring your CPF, Passport, and RNE registration.

Thanks for sticking with me through that long rant. It was the first time that I really realized the struggles of doing something that, I honestly don’t like even doing in the USA, took months and months to process that I assumed would be completed easily. In some ways, I wish that the prepaid plan would have worked, but I know that working through the whole process was a good learning experience.